Third time visiting Oak Vet yesterday. The first two times the service was good. The only suggestion from those first two times is to recommend placing chairs outside for clients that don’t have vehicles & have to sit & wait in the hot sun for several hours.
Yesterday’s visit was not so good. I called ahead & they said the wait would be 2-3 hrs. That’s fine, I really needed my animal to be seen. 3.5 hrs into the wait & the vet had still not checked on my pet yet, nor had they called to let me know how the process was going or how much longer it would take. They said they were switching to the night crew and the night vet would be taking over.
I had passed along information and brought samples of stool, etc.. in for the vet to check because there was blood. These samples did not get checked, nor did the information get passed along from the day shift to night shift vet.
They did as little as possible, sent us home with meds & no real information. The total time there in the parking lot was 5 hrs.
The staff are extremely friendly, but yesterday could have been a lot better with more attention paid to my animal, especially after waiting 5 hrs.
I will be back at some point, I’m sure, but will mention these concerns in person.