Entire staff is professional and outstanding. I drive from San Francisco even in emergency because I know how quickly they respond.
Their follow up is also excellent.
I had a great experience with OakVet. They are incredibly organized, responsive, and give very personalized care. I was really pleasantly surprised when they called me to check in on my dog the day after he was discharged. I also had to call them to consult with a nurse a couple of days after my dog's visit and they were able to answer my questions. I would definitely recommend!
One thing to know is that you can wait a long time depending on the severity of your pet's injury/illness and how busy they are that day. My pet was stable so he wasn't at the top of the priority list to be seen by a doctor and I ended up waiting about 6 hours from start to finish. (They checked his vitals as soon as he came in and monitored him). Oakvet is upfront about wait times and they're transparent about how they prioritize their patients. I didn't mind waiting and you'll have a better experience if you go in with the expectation that you will need to wait.
Absolutely outstanding service the entire way through. They helped to put my mind at ease when I was very stressed about my dogs emergency, they were upfront about the treatment options and pricing on everything, and even followed up with me after I left to check in on my dog and discuss ways around his newfound condition. I hope you won't have to take your pet here, but can't recommend it enough if you do!
They were extremely responsive to my pup's emergency situation. Very upfront about their pricing and very empathetic staff.